Support, Quality & Security

Support

The Informatel 24/7 -support team is just a phone call away. Our tech support is across all problems and customer service routinely deals with common consumer issues regarding telephone, mobiles, content and premium rate. We can also arrange a separate 1300/1800 number to be answered on your behalf.

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Monitoring

Our 24/7 internal monitoring and alerting system monitors all core systems and services. Alerts are automatically escalated to technical support for immediate attention. Additionally an external security monitoring organisation ensures all system networks, firewalls and core systems are independently monitored and managed for extra security and support.

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Security

Over the years Informatel has made significant investment in infrastructure and processes that deliver maximum data integrity and security. We monitor building alarms 24/7 and control access to rooms housing sensitive data with personalised proximity ID cards that also record individual access and activity. Only data required for specified projects is made available and an advanced firewall controls computer access via the web.

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Quality

Informatel’s continuous improvement program strives for quality and efficiency across all aspects of the business.

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